SHIPPING POLICY

1. delivery areas

We currently deliver within Egypt unless stated otherwise on the website.

Available delivery areas may change depending on courier coverage and service availability.

2. delivery time

Delivery time depends on your location, order volume, courier performance, public holidays, weather, and other circumstances outside our control.

Estimated delivery times are shown for guidance only and are not guaranteed.

3. order confirmation

We may contact you by phone, email, SMS, or WhatsApp to confirm your order before shipping.

If we cannot reach you, your order may be delayed or cancelled.

4. shipping fees

Shipping fees may vary depending on location, courier, order value, product type, or delivery method.

Any applicable shipping fee will be shown at checkout or confirmed before delivery.

5. cash on delivery

If Cash on Delivery is available, the customer must prepare the full order amount at delivery.

Refusing a confirmed Cash on Delivery order without valid reason may affect future orders.

6. failed delivery

Delivery may fail if:

• —the address is incorrect or incomplete
• —the customer does not answer calls
• —the customer is unavailable
• —the customer refuses the order
• —the delivery location changes after dispatch
• —the courier cannot access the location

7. re-delivery fees

If delivery fails, additional shipping fees may apply for re-delivery.

8. delivery delays

BUG is not responsible for delays caused by couriers, public holidays, weather, high order volume, incorrect customer details, force majeure events, or circumstances outside our control.

We will try to support you and follow up with the courier where possible.

9. damaged packages

If your package arrives damaged, please take clear photos before opening and contact us as soon as possible.

We will review the case and help find a suitable solution.